fiVISION has developed a “Screen Pop” module that integrates with the credit union’s telephony system to streamline the process of getting a users to the right place in the memberWORKS CRM system without having to re-enter information.  This module, which is already in operation at Digital Federal Credit Union with Nortel’s Symposium platform, can be used with any telephony platform that will support interactive CTI (computer telephony integration).  It can also be used to build Single Sign On capability with other systems that contain member data. (more…)