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Know your member (customer) already? Then save some $!

In each release of ACCOUNTworks2 there is some gem of an enhancement that makes the account opening and member enrollment platform just that much more valuable for our clients. In late May we released Version 2.12.4 with a slew of enhancements, bug fixes and performance improvements.

The gem this time is a combination of upgrades that allow you to run different approval rules on your existing members than you would on new applicants. Why do we want to do this?

Glad you asked …

For starters, lets talk about the member experience. An existing member that already has a checking account and a couple of loans uses applies to open a new certificate savings account. In the processing of the application, you run all of the various credit, Qualifile and ID Verification checks and for some obscure data reason on the credit check the applicant’s request is set aside for manual review instead of approving them on the spot.

Of course, they’ll get approved and open that new account – but what did you tell them by not opening that new savings account right away? Not very flattering. Especially when you consider that we validated them and looked up their information from the host processor to begin with!

The second reason is to avoid running costly background checks when you are not going to use them. Like we said, you already authenticated the applicant as an existing member. So why run an added checks at a couple bucks a pop when you don’t need the information.

In ACCOUNTworks2 you can now bypass these issues – because the newest rev of the platform allows you to bypass running the checks or approval rules on members you already know.

Of course, there are lots of other improvements too – so check out the Release Notes here.

New Reporting Features in ACCOUNTworks helps you analyze your account opening process

The most recent update to ACCOUNTworks2 (v2.12.3) gives clients more ways to analyze and monitor your account opening processes. In addition to the Dashboard tools that were highlighted recently, the newest release provides the first slug of reporting tools to help you drill down into various aspects to see what is going on.

Applications are unique. They come from different places, different channels, new members and existing members. Several new Application Reports help you take a look at many of these factors. Each – of course – allows you to filter report results by the time frame that you are interested in.

Along with the Application Reports, we updated the Form & Task Reports to be more helpful and provide more information. Want to know how many open tasks a staff member has on their plate? … or how many new forms from this week are still pending review? Just fire up a Form or Task report and find out.

To learn more about the analysis tools in ACCOUNTworks clients can check out the help site article called Analyzing Information (Search, Reports & Charts).

As always … look for new features from fiVISION soon!

New ACCOUNTworks Feature – The Dashboard

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Recently we added a new feature we think is pretty cool in the ACCOUNTworks 2G platform. We call it ‘The Dashboard’.

The purposes is to give users more information about what is happening in their organization with account applications – how many are coming in? being approved? how much funding is involved? When we sat down to figure out the best way to help people get that information we reached two important design decisions. First, depending on what you do in the organization you might be interested in different things. Second, pictures are better than numbers.

So, today we are telling you about the dashboard. Here’s an example widget (chart) that is already available to you.There are several initial widgets to choose from (we say ‘initial’ because we know you’ll want more soon!). To learn more about how to set up your Dashboard – go to the help site for ACCOUNTworks and read more about it! (easiest way is to type ‘Dashboard’ in the search box there …) Have fun!

 

 

CU Broadcast: The Dilemma Small CUs face with Ever-evolving Technology

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fiVISION CEO Mike Winter met with CUbroadcast.com’s Mike Lawson to talk about the challenges small CUs face trying to ‘keep-up-with-the-Joneses’ technologically. In the face of a societal trend to offer more and more services online, how do they find the resources to be able to keep their offerings on par with the competition? Take a look at the discussion here …

[vimeo 30533340]

fiVISION Wire Transfer Automation Increases Efficiency

fiVISION has launched a new process automation tool in its MEMBERworks platform to improve workflow and cut workload to process Wire Transfer requests.  The new Wire Transfer Automation module that integrates the process of becoming a new member and getting a loan approval at the same time.  The new module simplifies and streamlines the processes associated with capturing, approving, and sending wire transfer requests from members. This process also has the capability of “auto-approving” a member’s request in real-time while alerting staff to investigate other requests before processing.

The new module, launched initially at Digital FCU ($3.9 billion; 331,202 members, Marlborough, MA) is shaving several minutes off the processing time of each request.  According to Craig Roy, Vice President of Support Services for Digital Federal Credit Union “We process a lot of wire requests – and the automation features in this new module are very smooth, and allow us to focus on the exception items in our daily operations.  It also helps our staff do a better job more efficiently, saving us costs in the long run while maintaining a high level of service.”

(more…)

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